Job Responsibilities: The Main responsibilities of this position includes but not limits to the following 工作职责：该职位包括但不仅限于以下职责：
1. Providing support and guidance to network users onsite and remotely
为现场或远程用户提供支持和指导
2. Support external users of Company's information systems
支持外部用户使用公司的IT系统
3. Perform troubleshooting and technical diagnostic
执行故障排除和技术诊断
4. Respond to queries via phone, email, and issue trackers
能及时响应电话咨询，邮件及问题的追踪
5. Collaborate with other team members to resolve users' requests
能协助其他团队成员解决用户的需求
6. Keep record of issues and methods of their resolution
记录问题及其解决方法
7. Follow-up with users
跟进用户


Qualifications: 资质：
1. Language Abilities 语言要求:
Strong language skills in written English. Oral English should be no lower than intermediate.
较强的英语书面表达能力。 口语不低于中级水平。

2. Computer Skills 电脑技能:
In-depth knowledge of Windows 10/11 and Office applications.
对windows 10/11 及Office 有深入的了解。
Ability to diagnose and resolve both hardware and software issues with PC and peripheral devices.
有独自诊断并解决软、硬件及PC机和外设的能力。
Familiarity with LAN structure, Active Directory, and related services.
熟悉LAN架构，AD（活动目录）及相关服务

3. Working Experience 工作经验要求:
2+ years of confirmed relevant experience (Technical Support, Hotline, etc.) 2年以上相关经验（如：技术支持，热线服务，等）

4. Education & Training 教育 & 培训水平:
Bachelor in Computer Science or similar field.
计算机类的本科。

5. Additional Requirements 额外要求:
Good communication skills
较好的沟通能力