The role is to provide multiple and wide range of responses, advises and solutions to our customers (employees, managers and HR colleagues) based in knowledge and access to resources.
RESPONSIBILITIES 1. Ensure the delivery of the company HR goals providing a simple, effective and consistent employee experience throughout the employee’s life cycle by securing compliance with local employment regulations, company policies and processes. 2. Ensure Operational excellence in the Region, by proactively identifying gaps, proposing efficiencies and initiatives with focus on keeping and improving our customer focus standards and/or improving efficiency (also in our systems). This also include, ensuring KPIs and SLA’s for People Operations performance are met. 3. Manage proactively the case management system (WD Help), expanding the use of it (for both employees and Managers as well as other HR colleagues) and ensuring an excellent customer focus approach. Make sure KPIs & SLAs related to the tool are met 4. Ensuring the correct use of HR internal tools, ensuring our employee data is accurate in all our systems (mainly WD), proactively seeking for managing potential deficiencies by proposing and implementing corrective measures. 5. Proactive foresee/seek and implement new initiatives that potentially improves our internal process efficiency and/or that have a positive impact on our employees satisfaction or business satisfaction.
QUALIFICATIONS 61 Extensive experience and a thorough understanding of operational HR processes and practices 61 At least 5 years’ experience working as a specialist within HR Operations / HR Shared Services, in a multinational company. 61 HR systems experience on transactions (ideally on Workday as HCM), case management system, and reporting. 61 Solid understanding of the HR function and a generalist view 61 Strong customers focus and agile mind-set 61 Operational excellence and ability to work under pressure with conflicting deadlines 61 High operational process excellence mindset and ability to work under pressure with conflicting deadlines. 61 Experience of working to tight deadlines and the ability to handle competing demands for service 61 Proficient in English language
