万豪国际集团是全球的酒店企业，公司总部位于美国马里兰州贝塞斯达，在全球逾122多个国家拥有超过6,000家酒店，包括直接经营酒店、特许经营酒店和授权分时度假酒店。公司拥有30个领先的酒店品牌。
我们的核心价值观使我们拥有了现在的辉煌成绩。 尽管经历着不断的发展变迁，但我们最重要的核心信念却从未改变，即以人为本、追求卓越、勇于创新、诚实正直及感恩回报。 加入万豪国际集团，就意味着您也将成为这一辉煌历史和繁荣文化的一部分。

职位名称：办公室技术分析师 (集团总部)/Technical Support Analyst (Regional Office)
需要有英语语言基础，有外企工作经验，能够流使用英语交流的优先。

Specific Responsibilities:

Business / Technical Knowledge – Understanding of the offices business needs, methodologies, strategies and upcoming projects. Understands iT technology standards, platforms and direction. Maintains a working understanding of technology trends, as well is aware of systems development methods and tools that are available.
Support – Proactively and reactively maintains the health and integrity of all the offices IT infrastructure,
including but not limited to:

Email. Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support.Problem Solving – Ensures problems are correctly reported, routed, tracked and resolved quickly with the business clients being informed of the situation at all times.
Training – on the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training
Checklists – completes all establish checklists as and when required
Working hours – 8.00am to 5.00pm (Monday to Friday). Some shared on-call support outside office hours to support Executives for tier 1 when traveling.
Operations – Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans.
Technology Standards – Ensures current systems are in compliance with Company system standards.
Communication – Provides applicable written communications to all the offices Associates from time to time.
Ongoing configuration maintenance – Create disk images, performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties.
Policy and Procedures – Has read and understood applicable Company Policies and iT Standard Operating Procedures (SOPs) and other related material. Adheres to, communicates and enforces iT policies that protecting company hardware, software and other resources at the Offices.
Aptitude – Customer oriented, organized and task management oriented. Able to juggle multiple tasks at one time. Able to communicate clearly with business partners.
Backup – Provide shared responsibility for day to day, backup services when on training or vacation of the Regional Office Systems Manager.

Specific Skills Required
Task Force Participation – When available, associate may wish to take advantage of opportunities to advance growth through field activities.

Year of Experience Required
Work Experience - Information Technology related job experience, hospitality experience is beneficial.
Education - Requires minimum of a two year degree from an accredited college/business/technical school (or the equivalent training/education in respective country).
Additional Skills Desired
Language – Multi-lingual required written and verbal. (English and Mandarin).