岗位职责：

1. 协助业务部门及时处理客户报价。

2. 严格按照巴鲁夫SOP标准进行客户合同审核及归档，并按照SAP标准流程创建销售订单。

3. 高效管理订单、紧密跟踪货期，及时向销售或客户反馈，并主动进行跨部门协调确保订单及时交付, 提高客户满意度。

4. 积极与销售或客户协调跟进付款事项，并及时将AR核销信息提供给财务部门。

5. 及时提供库存、款项、物流发货、发票查询服务。

6. 处理客户样品需求、寄售需求、退货换货维修等服务请求、跟踪进度、与其他部门协调。

7. 提供日常标准化数据报告，并负责业务团队或上级主管需求的其他分析报告

8. 协助主管进行公司的日常业务流程进行持续性优化和推动数字化业务进程。

9. 上级主管分派的其他工作。

任职要求：

1. 大专以上学历

2. 4-5年直销渠道的贸易公司的订单管理、客户支持相关工作经验

3. 熟练运用SAP，尤其是SD模块

4. 熟练使用各类办公软件 ,精通Excel，具备一定的数据处理和分析能力。

5. 熟悉OTC的操作流程和各个环节的关键点。

6. 快速学习，有良好的服务意识,有良好的逻辑思维和沟通技巧，善于时间管理并有一定的抗压能力,具有团队精神

7. 英语四级以上，良好的英文听说读写能力。

Senior Customer Service Representative

Responsibilities

1. Creat the quotation to sales or customer timely .

2. Follow Balluff contract SOP to check and archive the customer`s contract ,and create the SAP order .

3. Manage the sales order efficiently and follow the delivery date closely，and give the feedback to sales or the customer ,coordinate with other dept. for the on-time delivery ,improve the customer satisfaction.

4. Coordinate with sales or customer for the payment actively and provide the payment cleaning information to finance dept. timely .

5. Assist sales or the customer to check stock ,payment，shipping status ,invoice.

6. Process sample orders ,consignment order, returns and other customer`s service requestment , track progress and assort with other departments

7. Make the regular sales reports and other analysis reports requested by sales team or supervisor

8. Assist supervisor to continuously optimize business processes, promote Digtial Business progress pro-actively

9. The other task assigned by supervisor

Profile of Candidate

1. College degree or above.

2. 4-5 years order management ,customer support experience in direct channel in commercial company

3. Proficient in SAP ,especially for SD model

4. Proficient in Word, PowerPoint or other related software,especially for Excel ,have the data process and analysis ability

5. Family with order to cash process ,well know with the key point for every step

6. Quick learner , have sense of customer orientation ,good logical thinking and communication skill,be good at time management and ability to work under pressure, team-work spirit

7. CET 4 or above, be good at reading , listening ,written,spoken English.