IT桌面支持专家 （中文仅供参考）
职责：
1. 负责亚太总部的IT桌面运维。例如：机房，服务期，网络设备以及各用户电脑、打印机、IP电话等。（非桌面运维的相关领域都有相应专家辅助其运维）
2. 作为亚太桌面运维的协调人与德国总部专家团队保持沟通，并且作为若干总部项目实施到亚太的协调人。

能力要求：
1. 熟练的英语沟通
2. 3年以上甲方IT桌面运维经验（约300个用户）
3. 如有CAX相关运维经验优先考虑
4. 汽车行业甲方运维经验优先考虑

Core Responsibilities:
Implementation of proactive and reactive maintenance activities of the supervised IT systems to ensure ongoing operations.
Implementation of quality management tasks/definition of quality standards.
Ensuring IT security standards for production IT.
Conception and control of implementations or adaptations of infrastructure and platform solutions (CoE roll-outs).
Ongoing optimization of the responsible systems.
Main responsibility for the operational implementation of at least 2 additional CoE roadmaps.
Takeover of project management in technical or sub-projects.
Technical leadership/coordination of external experts.
Ensuring IT security standards for the office.
Creation and operation of IT components in the IT infrastructure, platform and production sector (incl. operation SFA (Shop Floor Application) and data connection of production plants).
Active participation/implementation in the incident, problem and change and demand process (incl. software selection).
Creation of IT documentation / IT contingency plans and knowledge base articles / support of IT audits.
Error analysis and resolution in 2nd level support in the responsible IT systems.
Advice and support of CoEs regarding technical solutions in operational operations.
Organisation and execution of functional tests.
Coordination of internal and external service providers.
Quality assurance of IT platforms and infrastructures.
Cooperation with CoE, SSC and Regional IT as well as active IT contact for the location.
Basic knowledge in all CoE areas.
Participation in the development of technical IT concepts for the transfer of repetitive activities to the SSC.
Compliance with predetermined processes and methods (incl. CMDB, Asset Mgmt.).
Carrying out operational activities in the IT administrative environment (installation, patching, monitoring).
Active participation in/implementation of the incident and change process (demand-and-delivery process).
Knowledge, Skills & Abilities
Education: University degree in computer science, business informatics or comparable education.
Training; Additional training/qualification: Professional experience: at least 5 years of relevant professional experience.
good English language skills.
basic knowledge of processes in the location (e.g. SCM, JIS).
Skill for LAN Infrastructure/ WAN Infrastructure/ Server (Windows, Linux, etc.)/ Programming/ Packaging/ Development/ Web Technologies/ Unified Communications/ Mail/ TK/…/ Service Management (ITSM)
Abilities for Security/ Shopfloor (MES, BDE)/ Shopfloor Component Plant, Processes/ Shopflr JIS Plant Sequencing, Processes/ Shopfloor Techn. Integration/ Interfaces/ EDI/ Windows and Office
Computer Hardware and software skill
IP Telephone system management ability