Main tasks:
1. Business Expansion
? National development of the global key accounts in line with regional and global strategies to support the ASL Key Account Management.
? Development of sufficient portfolio of large local accounts (own customer portfolio).
? Identifies, analyzes and explores business opportunities.
? Secures the profitability of assigned accounts in accordance with the country organization.

2. Customer Care
? Develops and maintains a good relationship with customers to ensure customer satisfaction.
? Ensures that customer services and all operational levels have been appropriately established and the SOP is followed, in order to meet customer expectations.
? Ensures compliance of agreed KPIs.
? Conducts quarterly business reviews with operation and the client, if not requested differently from client (monthly, half-yearly, etc.).

3. Coordination of Implementation
? Sets up local SOP’s in alignment with Business Implementation Management.
? Coordinates and sets up Track and Trace or EDI if requested by customer.
? Coordinates the filing of rates and credit limit in Othello for national key accounts.
? Verifies customer‘s master data and updates.

4. Account development plan (one-pager)
? Maintains the account development plan (prepared within four weeks when taking over/delegating an account).

5. Account Receivable
? Ensure collection of accounts receivable by Finance team and assist if necessary;
? Ad-hoc tasks will be assigned by Department Head.



Job requirement:
? Bachelor degree or higher (B.A. Marketing, Industrial, Logistics or any related field) or equivalent qualification / experience
? Account Management Experience in freight forwarding/logistics field (minimum 5 years of sales experience in a freight forwarder or minimum 2 years of key account management experience)
? Deep knowledge of air and sea freight
? Strong analytical and problem-solving skills
? Excellent communication and presentation skills
? Very good spoken and written English and local language
? Excellent negotiation skills
? Talent in selling a service
? Basic skills in MS Office applications (Word, Excel, Power Point)