Responsibilities
- Reviewing credit insurance policy conditions, endorsements and other related legal documents
- Contacting with law firms regarding to insurance policy, debt collection and other related legal issues
- Providing consulting services internally and externally for policy conditions and claim processes to ensure the service delivered is above the agreed standard
- Entering and processing of claims received from clients in timely manners
- Review and analyze content of claims within authority for validity and coverage analysis to determine/ assess liability to the company
- Contacting client regarding supporting documentation and/ or claim status to ensure delivery of a focused claim service
- Allocate recoveries or salvages when any between policyholder and the company
- Acquire and efficiently organize the relevant evidence and information to accurately assess the value of the claim and to recognize potential fraud/recovery indicators
- Handle objections to claims through negotiations with policyholders ensuring settlement at an optimum level
- Resolve claims issues which may have a major impact on claims settlements and the retention of business
- Reporting claims/ reserves data periodically for management review
- Tasks related to claims from the team
Requirements:
- Bachelor degree or equivalent is preferred with relevant Insurance qualifications
- Majored in law, and a PRC judicial certificate is a plus
- 3 - 5 years insurance claim experience, with minimum 1 years working experience in legal related position especially having experiences in claim assessment, recovery, litigation or debt collection
- Knowledge of credit insurance policy is a prefer
- Very good communication and negotiation skills both in Mandarin and English
- Be able to articulate how to prioritize and work to deadlines
- Desire to learn and be flexible to travel