Main Duties & Responsibilities:
- Monitor & Summarize CRM KPIs for the Region and by individual store
- Distill monthly CRM reports to identify trends and insights related to marketing strategies/activities to share with area/Store Managers
- Program seasonal schedule of e-blast deployment, look book orders, catalogue orders, and handle all relevant invoices relating to Direct Mail
- Manage reporting on effectiveness and ROI on all client campaigns (DM, email, events, partnerships, etc.)
- Daily management of customer database; development of in-depth customer profiles, client merging, client reassignments
- Oversee CRM gifting initiatives/budgets and private client relations activates/budgets
- Support CRM with Private Client Experiences including Milan Runway Show facilitation
- Work closely with local retail marketing team to segment client base effectively for store events, and create relevant phone/email scripts for stores
- Customize targeted client lists; lead campaign management initiatives, and pull ad hoc reports to fulfill area/Store Manager requests

Job Qualifications & Specifications
- University Degree or above
- At least 3 - 5 years of experience working with CRM; preferably in Luxury Retail;
- Experience using cloud –based CRM software (Salesforce, Microsoft Dynamics)
- Fluent in Mandarin and English and in both written and oral communication·
Good PC skills and familiar with Word, Excel, PowerPoint, etc.
- Well organized and effective time management (multi-tasking)
- Smart, strong communication skill, with good attitude
- Independent thinking, detail oriented
- Good sense of figure & emergency (prioritizing skill & time management)