Perform troubleshooting on WAN/LAN/WLAN network/Contact Center network devices Perform wireless LAN survey for break-fix with proper equipment & training Local contact point for escalated / aged / outstanding incidents & iTASK Local point of contact to follow up with NOC and local vendors (e.g. Telco, cabling etc) Coordinate and manage communication with SDL, and customer Network Team (e.g. incident update) Follow up and support on operation team open RITMs Support other initiatives like TLM, Capacity, Release, Problem management Network equipment inventory and spares management (e.g. supporting / coordinate Physical inventory count) Run reports from Network Tools (e.g. LogicMonitor, Netscout, Tornado, Prime etc) for Network CI as required Perform CSR / MACD / Project work as FSO Support Network team whenever & wherever required like troubleshooting, knowledge sharing, badging, site visits, assisting at site/remotely, mentoring resources, training and others Other Field Services activities as per business requirement & emergencies at all times
