ROLE: Project Manager
EDUCATION: Bachelor or above. Major in nursing, medicine, pharmacy, public health etc. will be preferred
EXPERIENCE: Proven years of working experience in project management, health or medical related call center / BPO experience will be preferred
ROLE PURPOSE: Managing the operational activities on daily basis and supervising the process
SKILLS:
1. Excellent client-facing and internal communication skills
2. Excellent written and verbal communication skills
3. Solid organizational skills including attention to detail and multi-tasking skills
4. Strong working knowledge of Microsoft Office
5. Project Management Professional (PMP) / PRINCE II certification is a plus
6. Developing, planning and tracking
7. Coaching
8. Supervision
9. Staffing management
10. Project Management
11. Process Improvement
12. Performance Management
13. Risk control
PRINCIPAL RESPONSIBILITIES:
1. Project set up & rehearsal / testing– laptop, tele system etc.
2. Workflow alignment with handing units, Medop lead
3. Staffing management
4. Training and coaching Medical Executives & QA Executives on case handling, soft skill, presentations, meeting min preparation etc.
5. Point of contact for project daily coordinate with DPOC lead, handing units, Medop lead etc.
6. Project KPI assessment & FTEs performance monitoring
7. BCP preparation, maintenance and testing
8. Preform and manage CAPA
9. Job Aids / SOPs creation per project requirement
10. Quality check on QA Executives’ work on monthly basis
11. File management & maintenance for Project SharePoint
12. Project report preparation
13. Attend or organize meeting
14. Audit / inspections participation and preparation
15. Accident handling
16. Additional task assigned by DPOC lead or country Medop lead