The responsibilities include:
? Participate in APAC POS projects, roll-outs including localizations and support.
? Participate in the collection and analysis of the business needs of different stakeholders, write the functional
and technical specifications, realize the configuration of the solution, participate in the test strategy, write
and carry out the functional tests.
? Participate in functional and technical support by qualifying tickets and issues from the customers or L1/L2
support team, by finding root cause and solutions or workaround.
? Functional enhancements Projects (for example, the implementation of mobile applications, omnichannel
services, regulatory evolutions, integration with other applications).
? Preventive maintenance of the solution: Participate in the deployment of new versions, in coherence with
the functional roadmap of the editor and the constraints of the client
? Change management: set up, realize and animate training plans, provide assistance to users
? Level 2.5 expertise: support complex anomalies, qualify, analyze and diagnose the problem, propose
workarounds and implement the corrective action plan
? Support Customer or L1/L2 team to enrich the existing procedure, process and SOP documents.
Profile
? Minimum Diploma or Bachelors in Engineering or Business
? Minimum 4-6 years of experience, in the world of retail / luxury, and point of sale management
solutions (Cegid, Retail Pro, Ivend, …).
? Minimum of 3 years experience in project roll-outs in Asia including several financial
localization knowledge.
? Technical knowledge in databases (Oracle, SQL, PL / SQL), and in the field of ERP is mandatory
? Motivated, with good interpersonal and editorial skills, you are recognized for your rigor, your
analytical capacity and your strength of proposal.
? Good command over English and Mandarin.