Being part of LOEWE gives you the opportunity of learning new things every
day and working with people passionate about what they do, in a fast moving and
ambitious company.

We are looking for Client Service Executive responsible for daily customer
service operation and provide the premium service based on LOEWE guideline and
strategy.

Reporting to LOEWE China Client Service Manager, you will work closely with a
range of departments, including retail, E-commerce, CRM teams etc.



Key responsibility:

· Answering customers’ E-mails, chats, and calls for all enquiries about
products, E-Commerce orders, stores information, aftersales services policy etc.

· Liaise and coordinate with related team to follow up and solve
customers’ cases to make customers satisfied with our solutions.

Record and follow up the cases accurately and timely to achieve related
service performance.

· Contribute to provide excellent service to recruit, maintain and manage
customers to ensure both service and sales target achieved.

Follow global guidelines to best utilize CS tools to drive service
efficiency and convenience.

· Implement or support omni-channel projects for best customer experience
and engagement.

· Other related tasks assigned.

Requirement:

· Passionate for Luxury brands and will be used to dealing with luxury
clients.

· Excellent command of Cantonese, Chinese and English (both written &
spoken)

· Customer-oriented mindset and excellent execution ability

· Strong multi-tasking and self-learning skills with ownership

· Able to work on scheduled public holidays and scheduled shift hours.

· Proficient user of Microsoft Office tool such as Excel, PowerPoint etc.

· Education: bachelor’s degree