Responsibilities:
1. Helpdesk:
? Provide regular Microsoft office suite user training and daily support
? Provide IT inductions and training for new staff
? Support daily usage on Emails
? Rollout desktop hardware & software according to company standard
? Respond to daily request on hardware & software issue and follow up
? Ensure anti-virus system works well
? Monitor health and security for both local & cloud servers
? Assist in performing system infrastructure projects
? Work with service providers to ensure the performance of internet/intranet, and phone systems.
2. system:
? Provide regular ERP training and daily support
? Assist in ERP change requirement collection
? Assist in completing functional testing and user acceptance test
? Support the implementation of new functionalities through the provision of testing, communication, training materials production and training of staff
? Assis in master data collection and maintenance process
? Understand users’ expectation through pro-active and effective communications.
3. Others:
? Provide basic IT support on other systems, e.g., PIMDAM, QA FangCloud
? Maintain Company website
? Assist in requirement collection, development, training and daily support on other Surity website

Requirement:
- 2+ years’ work experience in helpdesk and application support, experience in IT function training is an advantage
- Knowledge of IT infrastructure service support
- Familiar with flowchart, data analysis and database concepts. Well-versed in MS office
- Good troubleshooting and analytical skills
- Good presentation and training skills. Common sense, pro-active, customer-service minded, good communication skills, collaborative and willing to learn
- Good documentation skills