Job Responsibilities:
Strategy & Planning
· Support development and implementation of new computer projects and new hardware installations;
· Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
Acquisition & Deployment
· Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
Operational Management
· Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed;
· Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels;
· Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
· Construct, install, and test customized configurations based on various platforms and operating systems;
· Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment;
· Where required, administer and resolve issues with associated end-user workstation network software products;
· Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems;
· Ensure that desktop connection, ie. network jacks are in proper working order;
· Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports;
· If necessary, liaise with third-party support and PC equipment vendors;
· Perform ad-hoc projects and related duties consistent with the scope and intent of the position.
Requirement:
· Higher Diploma or above in Information Technology / Computer Studies or related disciplines;
· 1-3 years relevant work experience;
· Excellent Windows PC/Mac hardware, software installing and maintaining skills.
· Excellent scanner/printer installing and maintaining skills.
· Basic networking troubleshooting skills.
· Asset purchasing and management.
· The capacity to work independently.
· The capacity and determination to learn and to challenge yourself with problems you have never encountered before.
· The capacity to communicate with users.
· Good English listening, reading, speaking and writing skills enough to work with people from all over the world.
· Working knowledge of scripting languages, server management and network skills would be a plus.
· Good command of English