Duties & Responsibilities
Sales Related
- Achieve exceptional individual sales and team KPI, be accountable for online
sales results.
- Provide a holistic (across all categories) and outstanding online shopping
experience that is personalized for each client.
- Maximize business opportunities on RTW which is the key category to grow
client’s lifetime value.
- Elevate the clients’ purchasing preferences to Les Extraordinaires pieces.
Design and implement strategic actions to tap lapsed and prospective High-End
clients.
Clienteling Related
- Demonstrate sales leadership and advanced clienteling skills, leveraging the
different tools available to develop existing and recruit new Clients and build
long term Client relationship.
- Participate in offline gathering, including High End events, clienteling
events or any other occasions to reinforce face-to-face communication and
enhance the retention.
Others
- Proactively provide the team with qualitative feedback based on customer
needs, leveraging expertise and knowledge.
- Share best practices, resources, and inspirational stories to create
excitement and raise role model impact within the team.
Experience and Skills
- 3-5 years of sales and clienteling experience (online experience preferred)
- Client-centric mindset to deliver the highest level of client experience.
- Passion in Louis Vuitton, and deep knowledge of the luxury industry.
- Excellent interpersonal communication skills, confident in sharing
conviction.