Position Summary: Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales support functions. Responds to in-bound, routine customer inquiries regarding sales, product information, services, order status, complaints, and other general questions. Updates databases and customer account records.

Key Responsibilities:

? Check booking document aligned to booking policy.
? Sales contract negotiation with customers on commercial T&C .
? Apply to create new customer account, and extend new material in ERP.
? Create & update sales orders in ERP, while ensure the accuracy of the data input.
? Closely communicate with customer & sales to understand the order status (Lab / DEP / Payment…) and maintain the information in system.
? Coordinate with customers on collecting payment & L/C, and notify finance team
? Send shipping instructions to buyer or warehouse, timely track the shipping date.
? Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to solve problem.
? Billing upon revenue policy, and support finance to complete internal audit.
? Apply VAT Invoice upon completion of delivery.
? Timely send installation notice to service team.
? Tracking A/R collection ASAP
? Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow.
? Capable to maintain and make relevant business reports and provide analysis upon request to drive improving actions.
? Prepare CS reports, provide insights through data analysis, and drive continuous improvement to improve CS related performance.
? Has deep understanding of business mode, could drive actions to promote revenue pacing.
? Participant or lead CS related projects
Qualifications:
Knowledge or Experience:
? At least 5 years of customer service relevant experience
? Office software
? International trading knowledge
? ERP system knowledge & Operation
? Warehouse and logistic knowledge
? Practical process improvement or continues improvement relevant experience

Capability:
? Oral & Written English
? Excellent Communication skill
? Good Influence with strong cross-function collaboration
? Strong logical thinking, good at data analysis
? Risk management capability
? Problem solving
Project management (e.g. process optimization etc.)