-Job Description
We are looking to hire an experienced key account manager to maintain solid relationships with the company's key clients. The key account manager's responsibilities include growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops. You should also be able to develop relationships with potential clients.
To be successful as a key account manager, you should be able to analyze data and sales statistics and improve business and marketing strategies. Ultimately, an exceptional key account manager should be able to manage multiple key accounts without compromising on the quality of services provided.

-Responsibilities
1 Developing and sustaining solid relationships with key clients that bring in the most income for the company.
2 Addressing and resolving key clients’ complaints.
3 Acting as the main point of contact between key clients and internal teams.
4 Communicating and collaborating with other departments to ensure that key clients’ needs are met.
5 Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
6 Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
7 Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.

-Requirements
1 Bachelor's degree in business administration, finance, sales, or related field.
2 Minimum 8-10 years’ experience in logistics industry, such as an international freight forwarding company. KAM working experience, CS, operation experience is preferred.
3 Proficient in all Microsoft Office applications as well as CRM software.
4 The ability to build rapport with key clients.
5 The ability to handle multiple client accounts.
6 Strong negotiation and leadership skills.
7 Exceptional customer service skills.
8 Excellent communication skills.
9 Proficient in spoken and written English & Chinese communication skill is required.