？ Business requirement fulfilling & incident/ problem resolution. ？ Daily user incidents resolution with engaged SLA ？ Daily user requirement fulfilling ？ Management of user expectations ？ Documentation & communication with users ？ Problem escalation when necessary ？ Synchronization with other IS/IT team
？ Pilot for worldwide project/operation influencing users ？ Pioneer for group end user support solution POC, solution improvement, deployment in China. ？ Synchronization with business in the region and the French team in HQ(Policy, practices, etc) ？ Regional specific requirement & problem escalations
Skills and competences required
？ Basic technical & communication skills ？ End user support (PC, workstations) ？ Basic networking knowledge (CCNA certification is a plus) ？ Telephony knowledge. ？ Good Communication Skills, Written and Oral ？ Office tools (Word excel, etc)
？ Language ？ English : fluent oral and written ？ French (optional) ？ Chinese : Native language
？ Other skills(Polyvalent profile is welcome) ？ Power BI/ Power apps/ Power automate (optional) ？ Coding experience(optional) ？ SAP experience(optional)
？ Experience requirement ？ University graduate ？ Working in IT domain for at least 5 years.
