As a Vacation Consultant (VC) at Anantara Vacation Club (AVC), your primary responsibility is to conducting Club Presentations for guests.

Throughout your interactions with guests, colleagues, and stakeholders, maintaining professionalism, integrity, and quality is paramount. AVC will provide comprehensive training to ensure you are well-versed in AVC’s Club Points Ownership and understand all relevant legal guidelines, compliance rules, and presentation policies.
作为安纳塔拉度假会（AVC）的度假会顾问（VC），您的主要职责是为客人提供度假会介绍。

在与客人、同事和利益相关者的互动过程中，保持专业、诚信和品质至关重要。安纳塔拉度假会将提供全面的培训，确保您精通安纳塔拉度假会的度假会积分所有权，并了解所有相关的法律准则、合规规则和介绍政策。
Key Responsibilities:
? Achieve the required targets, effectively and in a professional and honest manner.
? Deliver Club Presentations consistently and accurately, including:
o Be an active and punctual participant in all presentations and trainings,
o Keep presentations and any other materials current,
o Continue to develop and improve Club Presentation skills, through self-assessment, practice, and feedback provided by others.
o Prepare for daily appointments as necessary,
o Follow and adhere to AVC best practices when presenting to guests,
o Build rapport and establish trust with guests throughout the entire presentation process,
o Discover guests’ needs through strategic questions and discussions to customize the Club Presentation,
o Explain the features, advantages, and benefits of becoming a Club Points Owner,
o Suggest the appropriate Club Points Ownership Tier that would suit the guests’ specific vacation needs, currently and in the future, and
o Have a working understanding of financing options and all the details involved in Club Points Ownership to be able to answer questions clearly and concisely regarding Ownership, such as servicing issues, construction work, financing, maintenance, repairs, and appraisals.
? Treat all guests with the utmost respect and courtesy to ensure the highest levels of satisfaction.
? Always ensure that you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised.
? Support the company’s marketing strategies.
? Set and review performance goals weekly, monthly, and YTD.
? Adhere to the ‘New Owner’ quality assurance and follow-up procedures as determined by your direct report.
? Respect and interact with your colleagues to maintain a ‘one team’ ethos.
? Demonstrate a full understanding of AVC’s culture and processes.
? Assist in the development and mentoring of other VCs as requested.
? Maintain an awareness of current events (e.g., news, sports, music, culture) and AVC destinations to foster relationship building with potential guests and owners.
? Perform other duties as assigned, which may include business travel.
关键岗位职责：
? 以专业和诚实的态度，有效地达成所要求的目标。
? 持续准确地传递产品信息（进行度假会介绍），包括
o 积极、准时参与所有介绍会和培训、
o 随时更新介绍会相关内容和其他材料、
o 通过自我评估、练习和他人反馈，继续发展和提高度假会介绍技巧、
o 为日常预约做必要准备、
o 在向客人介绍时遵循并遵守 安纳塔拉度假会的***案例、
o 在整个介绍过程中与客人建立融洽关系和信任感、
o 通过战略性问题和讨论发现客人的需求，以定制度假会介绍、
o 解释成为度假会积分所有权者的特点、优势和益处、
o 介绍适合客人当前和未来特定度假需求的度假会积分所有权等级，以及
o 了解财务方案和度假会积分所有权涉及的所有细节，能够简明扼要地回答与所有权有关的问题，如服务问题、建设工程、财务、维护、修理和评估。
? 以***的尊重和礼貌对待所有客户，以确保高水平的客户满意度
? 确保您始终以道德和专业的方式代表公司，并确保公司及其相关品牌不受损害
? 支持公司的市场推广策略
? 设定并审查每周、每月和年度绩效目标
? 与“新会员”维持密切关系并持续提供服务以确保客户质量，并及时上报
? 尊重您的同事并共同守护“团队”精神
? 充分了解安纳塔拉度假会的文化和流程
? 根据要求协助发展和指导其他度假会顾问
? 关注时事（如新闻、体育、音乐、文化）和安纳塔拉度假会目的地，促进与潜在客人和会员建立关系
? 履行分配的其他职责，其中可能包括出差

Key Performance Indicators:
? Achieve all required targets established as part of defined goals.
? Attain high internal and external guest satisfaction.
? Conduct professional presentations.
? Maintain high standards of grooming, personal hygiene, dress code, and punctuality.
? Perform as an active and engaged team member.
关键绩效指标：
? 达成作为部分既定目标的所有设定目标
? 达到较高的内部和外部客人满意度
? 进行专业介绍
? 在仪容仪表、个人卫生、着装和守时方面保持高标准
? 作为团队成员积极参与工作

Required Skills and Attributes:
To perform this job successfully, you must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions:
? Positive and enthusiastic attitude.
? Excellent verbal and non-verbal communication and listening skills.
? Ability to work independently, as well as being an active team player.
? Ability to multi-task.
? Problem-solving and negotiating abilities.
? Must be willing to work weekends or holidays if the need arises.
所需技能和属性:
为了成功地完成这份工作，每一位旅游顾问必须能够充分履行各项岗位职责。下面列出的任职条件为所需的知识、技能和/或能力。我们将提供合理的住宿条件赋能个体成员履行基本职能：
? 态度积极热情
? 出色的语言和非语言沟通能力以及倾听技巧
? 既能独立工作，又能积极发挥团队合作精神
? 能够处理多项任务
? 解决问题和谈判能力
? 如有需要，必须愿意在周末或节假日工作

Education and/or Experience:
? Minimum one year’s experience in vacation ownership or timeshare sectors and/or two years’ experience in direct sales.
? Tertiary or university is education desirable, though not essential.
教育和/或经验：
? 拥有至少一年的度假会所有权营销或分时度假行业经验和/或至少两年的直销经验
? 大专学历以上