工作职责:
1. Experienced in customer service and order management, handle online and offline order processing
operation.
熟悉客服工作，管理每日订单，根据指定的流程和规范制度完成客户订单的线上线下系统操作。
2. Quick response to customers’ inquiries and complains, guide customer to place orders online and answer customers ‘inquires. Follow up order status, including delivery tracking, return tracking, customer complaints and customer satisfaction
survey.
及时响应客户需求和投诉，提供在线导购及咨询解答，及时跟进订单处理进程，包括物流跟踪、退单处理、投诉反馈、客户满意度调查等工作。
3. Ensure promotion and event information implemented as company policies.
执行公司政策，了解各种促销活动等信息，做到及时了解和响应。
4. Update order status as customer request, ensure system data accuracy.
根据客户需求变更，及时更新及处理相关订单，保证系统数据准确有效。
5. Timely and accurately handle customer issues, effectively communicate with customers, and provide timely feedback on any issues that arise during work
及时准确地处理客户问题，有效地与客户沟通并及时反馈工作中出现的状况。
6. Complete other tasks assigned by superiors.
能够完成上级主管分配的其他任务。

任职资格:
1. College degree or above.
大专及以上学历，对供应链订单管理感兴趣
2.Responsibility, press resistance, positive and patient with strong customer satisfaction-oriented attitude。
有责任心，有抗压能力，积极细心，具有高度的客户服务意识。
3. Quick Learner and worked as a team
学习能力强以及有较强的团队意识。
4. Be familiar with EC operation and ERP system (SAP) will be a plus
熟悉电商操作及SAP操作（非必需）。
5. Basic English skills in spoken & written communication
能够进行简单的英文会话和书面交流。
6. Follow the shift arrangement schedule.
能够适应不同班次的时间要求。