About the job:
-Second level support and call resolution of ERP end users
-Logging, categorization, and escalation of D365FO incidents and requests
-Request fulfilment and system processes improvement
-Proactive follow-up on all D365FO tickets
-D365FO standard function setup, removal, update, maintenance and troubleshooting
-Provide D365FO training for end users
-Update and maintain related documentation of ERP such as functional requirement document, functional design documents, workflow etc..
-Participation of Inhouse ERP development projects, translation between user requests and developing approaches
-Communicate frequently with end users to understand the business requirement and provide solutions from system perspective
-Enable and disable user accounts and proper accesses assignment

What you know:
Knowledge and skills:
-Background of Computer Science or ERP related;
-Basic knowledge of accounting, finance and taxation
-Knowledge of D365FO, ERP, processes and solutions;
-Good communication skill and business sense;
-Knowledge of database and Power BI will be an added advantage;
-Project Management Experience will be a Plus;
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Attitude and motivation:
Highly motivated, quick Learning and problem-solving skill.