该岗位以销售订单处理为主，并有一部分400电话的工作 As a Contact Center Specialist, your essential job functions will include the following:
Customer Support and Marketing
· Respond to inbound calls from both current and potential customers, providing superior customer service, technical related advice and translating inquiries into opportunities
· Provide support to Account Managers and Area Sales Representatives as needed
Service
· Evaluate the customer’s needs and exercise discretion to determine appropriate actions
· Ensure order entry are in a timely and accurate manner.
· Ensure the accurate processing of orders on a daily basis
· Interact with other departments, such as Warehouse network, Program Management and Accounts Receivable to ensure timely responses to customer inquiries and orders
· Resolve customer concerns and questions as it relates to delivery issues, program element assistance and promotional and marketing questions
General
· Communicate effectively with Line Manager and other team members regarding business issues
· Adhere to Dealer Tire goals and objectives by demonstrating core values
· Display a professional manner when dealing with internal and external customers
· Complete all administrative documentation required
· Attend all training sessions, as required
· Meet/exceed objectives as it pertains to dealer calls, presentations and training sessions
Other Duties as Assigned
Position Requirements
· Must possess and demonstrate flexibility with changing work responsibilities, customer needs and market conditions
· Bachelor’s degree with at least three years of sales/service experience or equivalent work experience, (three or more years) within tire wholesaling/retailing and/or inside sales Must be able to read, write and speak fluently in Chinese Ability to read, write and speak fluently in English preferred
· Successful completion of Dealer Tire’s “Tires 101” training program
· Possess knowledge of Alliance partner car models, tire sizes, tire model numbers and tire compatibility across all retail/wholesale brands
