该岗位以销售订单处理为主，并有一部分400电话的工作
As a Contact Center Specialist, your essential job functions will include the following:


Customer Support and Marketing

· Respond to inbound calls from both current and potential customers, providing superior customer service, technical related advice and translating inquiries into opportunities

· Provide support to Account Managers and Area Sales Representatives as needed


Service

· Evaluate the customer’s needs and exercise discretion to determine appropriate actions

· Ensure order entry are in a timely and accurate manner.

· Ensure the accurate processing of orders on a daily basis

· Interact with other departments, such as Warehouse network, Program Management and Accounts Receivable to ensure timely responses to customer inquiries and orders

· Resolve customer concerns and questions as it relates to delivery issues, program element assistance and promotional and marketing questions


General

· Communicate effectively with Line Manager and other team members regarding business issues

· Adhere to Dealer Tire goals and objectives by demonstrating core values

· Display a professional manner when dealing with internal and external customers

· Complete all administrative documentation required

· Attend all training sessions, as required

· Meet/exceed objectives as it pertains to dealer calls, presentations and training sessions


Other Duties as Assigned


Position Requirements

· Must possess and demonstrate flexibility with changing work responsibilities, customer needs and market conditions

· Bachelor’s degree with at least three years of sales/service experience or equivalent work experience, (three or more years) within tire wholesaling/retailing and/or inside sales
Must be able to read, write and speak fluently in Chinese
Ability to read, write and speak fluently in English preferred

· Successful completion of Dealer Tire’s “Tires 101” training program

· Possess knowledge of Alliance partner car models, tire sizes, tire model numbers and tire compatibility across all retail/wholesale brands

加入Dealer Tire China，您将享有：
- 竞争力薪酬：基本工资+奖金，您的努力将得到充分回报。
- 全面福利：我们提供包括但不限于五险一金、通讯补贴、双休、商业保险、补充医疗保险、弹性工作安排、专业培训、定期体检、丰富多彩的员工活动、生日及节假日慰问、入职周年礼物、带薪年假、旅游津贴和置装费等福利，全方位关注您的工作与生活。
- 开放文化：扁平化管理，鼓励创新思维，提供广阔的职业发展空间。
我们不仅提供工作，更提供成长和实现自我价值的平台。期待您的加入！