Operational Excellence Ensure MVA & KPI assurance, Local Legislation Compliance, Implementation of Corporate Initiatives, Implementation and evidencing of training and procedure to ISO9001 standard. Be responsible for the direct management of all resources involved in the delivery of Engineering Services. (e.g. recruitment, ethics, performance assessment, personal development, personal wellbeing) driving JLL standing as employer of choice. Actively manage the professional development of all engineering reports. Prepare and implement a succession plan for key positions. Be responsible for the implementation of technology systems to support services delivery, including required reporting. Support the development and ensure effective implementation of standard operating and maintenance procedures & processes for the account. Support the development and then implement and manage all regional initiatives and programs across the region. Drive client specific initiatives such as savings targets, benchmarking and best practices, including HSSE risk management. Drive regional consistency across the account e.g. reporting, SOP’, systems, and HR practices. Drive a continuous improvement culture in respect to operational delivery. Drive the implementation of Next Generation Maintenance program and technology platforms. Provide accurate data and operational knowledge to drive operational improvements through root cause failure analysis, predictive failure mode, and mean time to failure trending. Establish consistency in monthly reporting across portfolio to the satisfaction of the JLL and Client reporting requirements. Responsibility for implementation account-specific engineering playbooks and their ongoing use and development for engineering training, continuous improvement and achieving best practice. Ensure that Critical Engineering Environments operate to all agreed client and JLL requirements to ensure maximum uptime; liaise with CEM bodies as relevant. Be our go-to person when it comes to managing our site’s daily operations and technical issues, providing effective solutions whenever difficulties arise. Ensure that all essential site activities—including the maintenance of electrical, mechanical, and equipment—are performed in a safe and efficient manner; complying with policies and requirements set out by the government, our client and our own management teams. Working closely with our vendors, coordinating with them on a variety of projects—from beginning to end. Ensure our vendors are managed accordingly, and that technical and safety audits and repairs are in sync with the projects’ timeline. Implementation and periodic review of the disaster recovery and business continuity plan.
Client and Account Management Be the single point of contact for JLL IFM Engineering service delivery and act as escalation point across the sub-region. Be accountable for the service delivery to meet the contractual obligations in respect to engineering and energy management across the account. Manage relationships with key stakeholders in the client’s organisation. Develop and maintain a detailed understanding on the client’s business and key factors influencing their requirements for our services.
Contract Management Ensure the adherence to the Master Vested Agreement and all Engineering deliverables. Be responsible for the achievement of key performance indicators, service levels and other measures as contracted. Implement and manage the change control process. Manage the governance process for the engineering work streams within the account.
Health & Safety Enforce a zero tolerance to unsafe working practices to target a goal zero accident rate. Responsibility for the management of high-risk engineering works, controlled under the Permit To Work system, and ensuring the system is in place across all client sites. Responsible for implementing and managing HSSE. The most important objective of this role will be ensuring that our employees and sub-contractors return home safely at the end of their working day. Implement Global/ Regional HSSE strategic objectives and goals. Manage and reduce operational risks across the geography by providing guidance and advice on health and safety risk management at all levels. Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSSE risks. Ensure KPI Assurance and support in driving HSSE governance.
Sustainability Implementation of energy management programmes to help cut utilities costs and eliminate wastages. Be responsible for the provision of engineering support for sustainability projects including but not limited to energy management and alignment with the client’s sustainability aims. Be a change champion in reducing the carbon footprint through energy, water, and resource efficiency and adoption of renewable energies to achieve the client’s net zero target.
Transition Management Support account transition programs and ensure engineering best practices & policies are adhered to. Support research and development of innovative ideas for JLL to maintain its competitive edge. Evaluate, propose & pilot appropriate tools/processes to support the engineering operation.
Compliance, training, & Accreditation Ensure effective and timely implementation of training plans to enhance and develop the skills of technicians to ensure they remain competent to carry out their assigned duties and reduce our reliance on sub-contractors. Ensure engineering services is 100% certified by the recognised external governing organisations where appropriate to do so. Ensure engineering practices are continuously compliant with legal, statutory and contractual obligations and are being consistently executed across the account portfolio in accordance with current JLL practice and best in class requirements. Achieve accreditation as a JLL Authorised Person.
Best Practice Develop feasibility / proof case studies as requested Contribute to the creation of engineering service delivery standards, planning, implementation, and review of site-specific processes and protocols.
Senior Management Team Engagement Active collaborative participation in all central IFM /Engineering leadership / management meetings
