Job Summary:
Performs a wide variety of duties related to the handling of import air freight shipments.
Duties & Responsibilities:
Specific duties including, but not restricted to:
- Able to handle full set Air Freight Import Documents, booking and cost checking.
- Monitor the daily operation of your team
- Supervise, guide, educate and motivate your subordinates
- Follow instructions and implement policies from Management (e.g. GBO, QM system, etc)
- Problem shooting & resolving
- Oversee and control the expedition of documents according to company policies
- Actively respond to emails/faxes/calls in a professional way
- Keep the good relationship with present customers and try to develop new customers
- Deliver top customer service, by exceeding out customers expectations
- Review and improve operations procedure
- Familiar with the Rohlig Quality System in place, and operate in accordance
- Keep consignee/shipper/overseas parties up to date on issues affecting them
- Collect and check vendor's shipping documents and scan them into eDocs in EDI
- Follow the credit control procedures in place
- Approve invoices from overseas office/agents and sub-contractors
- Prepare invoices to customers/agents on time (strictly following the quotation provided by sales, if any)
- Chase correct profit shares from overseas office/agents
- Be aware of profit and budget goals; close and file all jobs once checked
- Arrange deliveries and present documents to sub-contractors timely
- Better / more knowledge involvement in IT
- Follow the superior's instructions and implement policies
- Report any special occasions to a superior on time
- Any other duties as assigned from time to time
KPI's
- Invoicing to customer within 5 days from ETA of Imports/ within 5 days from ETD of Exports
- Arrival Notice with shipping documents to be sent to local customers within 24 hours of overseas Pre-alert receipt
- WIPs: Within 45 days from ETD(of Export)/ETA(of Import)
Accruals: within 120 days from ETD(of Export)/ETA(of Import)
Skills & Educational Requirements:
- Customer service driven attitude
- Good communication skill with local customers and overseas
- Fair in English and reasonable Mandarin.
- PC knowledge. Typing speed of 40 words per minutes.
Inter Relationships:
Good communications with superior and subordinates.
Good contact with all levels within the company and with clients and vendors
Working conditions:
Flexible hours required occasionally
Needed Attributes:
Willing to learn, Hard-working, punctual, organized, team play spirit, able to give feedback to Superior. Ability to perform a variety of tasks, often with short notice