Requirements: - English requirement both oral and written – Fluent - Operational KAM management experience 5-8years - Solid knowledge of logistics industry (both Sea and Air with Sea higher ratio), ISC is a plus - Past working experience in managing KPI & drive account succeed via solution design - Presentation skills (drive performance review) - Strong Communication skill
You will be part of our International Supply Chain team, enabling our customers to optimize their supply chains through our order management + sea transportation management solutions.
Your Role
Your primary objective is to ensure delivery of operational commitments + development plans for high profile International Supply Chain (ISC) customers across our origins while focusing on the following tasks.
Your Responsibilities
To develop + maintain expert knowledge of customers’ business needs + our solutions offering. To build strong relationships with our customers + network through daily interaction. To maintain + improve all documents of allocated accounts such as standard operation procedures (SOP) + working instructions. To ensure awareness + full understanding of all customer related processes + deliverables by providing regular training to internal stakeholders. To establish + improve the operational control environment in collaboration with data analysts to ensure near real-time visibility on key performance indicators + leading process measures. To identify performance gaps + collaborate with origin offices to perform preventative/corrective actions + escalate structural issues + risks related to systems/resources/facilities. To organize, prepare + conduct regular performance reviews. To co-create, document + deliver improvement initiatives based on the agreed supply chain value roadmap with customers.
Your Skills and Experiences
Your strong project management skills + knowledge of ISC solutions, along with your operational experience + relationships will be the key to your success. You will be successful in this role because of your knowledge across our operations, products + services; because you possess the key attributes we are looking for.
Good Reasons to Join
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application