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Operational Key Account Specialist
1.6-2.3万·13薪
人 · 本科 · 5年及以上工作经验 · 性别不限2024/11/06发布
五险一金补充医疗保险通讯补贴年终奖金定期体检

市北壹中心

公司信息
德迅(中国)货运代理有限公司

外资(欧美)/10000人以上

该公司所有职位
职位描述
Requirements:
- English requirement both oral and written – Fluent
- Operational KAM management experience 5-8years
- Solid knowledge of logistics industry (both Sea and Air with Sea higher ratio), ISC is a plus
- Past working experience in managing KPI & drive account succeed via solution design
- Presentation skills (drive performance review)
- Strong Communication skill


You will be part of our International Supply Chain team, enabling our customers to optimize their supply chains through our order management + sea transportation management solutions.


Your Role


Your primary objective is to ensure delivery of operational commitments + development plans for high profile International Supply Chain (ISC) customers across our origins while focusing on the following tasks.


Your Responsibilities


To develop + maintain expert knowledge of customers’ business needs + our solutions offering.
To build strong relationships with our customers + network through daily interaction.
To maintain + improve all documents of allocated accounts such as standard operation procedures (SOP) + working instructions.
To ensure awareness + full understanding of all customer related processes + deliverables by providing regular training to internal stakeholders.
To establish + improve the operational control environment in collaboration with data analysts to ensure near real-time visibility on key performance indicators + leading process measures.
To identify performance gaps + collaborate with origin offices to perform preventative/corrective actions + escalate structural issues + risks related to systems/resources/facilities.
To organize, prepare + conduct regular performance reviews.
To co-create, document + deliver improvement initiatives based on the agreed supply chain value roadmap with customers.


Your Skills and Experiences


Your strong project management skills + knowledge of ISC solutions, along with your operational experience + relationships will be the key to your success.
You will be successful in this role because of your knowledge across our operations, products + services; because you possess the key attributes we are looking for.


Good Reasons to Join


As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application

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