88 Responsibilities for IT Support 61 Offer timely IT services and support 61 Create and provide standardized documents for users 61 Set up hardware and install and configure software and drivers 61 Maintain and track IT equipment and assets 61 Troubleshoot system failures or bugs and provide solutions to restore functionality 61 Follow-up with customers to ensure issues are resolved 61 Escalate issues to the next Tier with next level of difficulty 61 Keep records of repairs and fixes for future reference 88 Requirements and skills for IT Support 61 Full-time bachelor of computer related majors 61 Microsoft Certified Systems Administrator, preferred 61 3+ years of experience working in IT Support 61 Excellent troubleshooting and oral communication skills 61 Excellent multitasking skills 61 Exceptional organizing and time-management skills 61 Excellent English communication skills 61 Detail oriented in order to keep detailed notes on tickets
