Job Mission Description:
As an Application Support Specialist, you will play a crucial role in ensuring the smooth operation of our business applications. You will be responsible for providing technical support and resolving issues related to our software applications. Your role will involve working closely with internal teams and external clients to troubleshoot problems, perform regular maintenance, and ensure the applications are running efficiently and securely. Your expertise will help enhance user experience and maintain high levels of customer satisfaction.
Profile Requirement:
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience: Minimum of 2 years of experience in application support or a similar role.
Technical Skills:
- Proficiency in troubleshooting software issues and providing technical support.
- Experience with database management and SQL.
- Familiarity with application monitoring tools and techniques.
- Knowledge of ITIL processes and best practices.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team.
- Customer-focused mindset with a commitment to providing high-quality support.
-Language Requirement: Proficiency in English as a working language is essential.