Supervises and provides leadership and support to the call center, including monitoring, coaching, and evaluation work team to ensure quality and productivity standards are met and/or exceeded. Reviews and analyzes system operations in order to optimize effectiveness and efficiency of customer service center. Determine and prioritize workload and be prepared to make proactive decisions to meet daily business demands.
Supervisor Responsibilities
Provides formal supervision to individual employees within single functional or operational area.
Recommends staff recruitment, selection, promotion, advancement, corrective action and
termination. Plans and monitors appropriate staffing levels and utilization of labor, including
overtime.

Required Knowledge and Skills:
Requires general knowledge of financial terms and principles. Ability to calculated simple figures such as percentages. Intermediate experience with Microsoft Office Suite. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.

Qualifications and Education:
High School Diploma or GED equivalent required. Associate's degree (AA) or equivalent from two-year college or technical school preferred. Minimum of four years of related experience and/or training