Designation: MANAGER, OCEAN FREIGHT
Position description:
Manage Ocean Freight Operations. Responsible for assigned Ocean Freight Profit and Loss.
Responsibilities:
- Manage import, export, billing and customs processes and procedures of the Ocean freight business.
- Responsible for day to day decision making and handling of escalations.
- Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions.
- Ensure customer satisfaction is maintained at all level of operations.
- Manage capacity and procurement strategy and execution in alignment with GFS strategy.
- Ensure that financial management, billing, and invoicing are carried out in a timely manner.
- Develop and implement productivity enhancements for Ocean Freight Operations.
- Actively engages in freight system digitalization initiatives throughout the network.
- Support corporate initiative for the Ocean Solution.
- Selection of Carriers / Agents and negotiate rates & pricing.
- Promote / sell the Ocean Solution against a target customer list and assist local sales effort through joint customers calls, bids and proposal preparation.
- Participate and take lead in project bids and execution.
- Monitor KPIs and provide feedback to Management on product status and needs.
- Contribute to the identification of specific business opportunities and participate in development of new modified service offering.
- Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to.
- Coach and guide junior team members to ensure development and succession planning.
- Observe and abide by the TVS-QIMM-01.6 Roles, Responsibilities and Authorities outline in the QEHS Manual.
Educational qualifications preferred
- Category: Degree
- Field specialization: Logistics, Supply Chain Management or equivalent
Required work experience
- Industry: Logistics, Supply Chain Management or equivalent.
- Years of experience: 10 to 12
Required Competencies:
- Strong knowledge of Pricing for Ocean Cargo Service & Operations. Good knowledge of International Trade Legislation Compliance.
- Working knowledge of Financial Reporting. Strong Customer Management. Good knowledge of Freight Management Systems including Cargowise, local customs & trade portals.
Required Knowledge:
- Strong People Management & Development, Strong Change Management, Strong Strategic Planning & Execution.
Required Skills:
- Strong Teamwork, Strong Communication, Strong Decision Making.
Required abilities
- Other: Good working relationships with customers, shipping lines & agents.