Mission Statement:
85 Execute Service work with low to medium complexity according to work instructions and in accordance with Accelleron standard processes, quality standards and safety guidelines.
85 Deliver quality customer service to satisfy customers.
85 In close co-operation with customer and other Accelleron teams, take actions to identify new Service business opportunities for Accelleron.
Main Accountabilities
85 Service Delivery
Performs Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.).
85 Customer Approach
Contributes to customer satisfaction by executing Service work according to customer order and expectation. Maintains a good relationship with customers. Identifies new sales opportunities and communicates them internally.
85 Materials and Supply
Coordinates, prepares, and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
Documentation and reports
85 Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
85 Trouble- shooting
Troubleshoots simple equipment failure and makes recommendations to avoid repeating the problem in the future.
85 Operational excellence
Provides recommendations to management to improve operations and customer service.
85 Health, safety, and integrity
Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
Knowledge, Skill and Experience
85 Bachelor’s degree in marine engineering
85 Good command of spoken & written English
85 Good communication skill
85 Self -motivated
85 Be able to travel and willing to work on-site