*Description:
The China Service Team at Nova is looking for a service engineer to support Nova China & SEA Service Team.
· Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, math, algorithms, software and hardware expertise to redefine the limits of possible in semiconductors’ manufacturing.
· We invite you to join our dreamers and winners! Brilliant high- aimers who see impossible as the starting point to exciting challenges and work together in multidisciplinary global teams to find answers.
· We dive deep, into the nanometric and atomic levels, to extract unique insights and provide our customers and partners with crucial decision-making data. Each and every one of us helps redefine what people can achieve through technology.
* We simply do things differently. What about you?
You’ll be joining the Global Service team: The Service team is full of professional, energetic talents.
*Role Responsibilities:
* What will you do as a Service Coordinator?
1. Work closely with the Country Business Manager, service managers, on forecasting, revenue and ongoing customer Business related activities.
2. End-to-End Order fulfillment from Opportunity to Quote to Customer Purchase order up to Delivery and cash collection escalations.
3. Sales Orders Backlog follow up, work closely with HQ team to align customer requirements, supply dates and shipping plan.
4. Work closely with the Service engineers, manage service call fulfillment, Safety stock follow up and re-ordering from HQ.
5. Manage Customer returns of faulty parts to HQ for repair (RMA).
6. Responsible for regular documentation preparations for business with legal.
7. Other tasks assigned by service managers.

*Requirements:
1. Ability to multi-task, prioritize workflow and complete tasks with a high level of organization, responsibility, and efficiency, ability to provide excellent performance under pressure
2. Fluent English – Speaking, Reading, Writing
3. BA / B.Sc in Industrial Engineering and Management / Business Management or equivalent
4. +2 years of experience in manufacturing companies, solid experience in demand planning, customer services, or supply chain management.
5. Strong excel skills – Must be proficient in Excel (including formulas, functions, pivot etc..)
6. Ability to think creatively and strategically, with an excellent problem-solving mindset
7. ERP systems – a plus. ERP Priority - an advantage.