职位描述
- 负责与当地客户和海外办事处的日常沟通；
- 为客户提供优质服务，及满足KPI要求；
- 为本地客户和海外办事处提供价格查询报价；
- 对客户要求和SOP有详细的了解，确保操作符合SOP；
- 负责与船公司沟通确保仓位及服务
- 跟进订舱后的后续海外及国内客户的反馈，并及时积极配合操作工作和如有需要处理后续问题及投诉等
- 协助销售发现和追踪潜在客户
- 与操作团队协作工作
- 大学学历，物流相关专业优先
- 两年以上相关国际运输工作经验
- 普通话及英语流利,英语四级以上
- 优秀的沟通技能，团队合作和问题解决能力
Responsibility:
- Be responsible for the daily communication with local customers and overseas offices;
- Ensure the daily excellent service provided and the KPI met.
- Making quotation for rate enquiries from local customers and overseas offices;
- Have detail knowledge of customer requirements and SOP, ensure operation is followed in accordance with the SOP;
- Be responsible for communication with carrier to ensure space and service;
- Follow up the feedback from the overseas and domestic customers after the booking, and timely and actively cooperate with the operation and if there is a need to deal with the follow-up problems and complaints;
- Assisting sales to maintain and discover potential customer;
- Coordinate with operation team
Requirements:
- College Degree or above, major in Foreign Trade/Marketing/English is preferred.
- Above 2 years working experience in freight forwarding industry;
- Fluent in mandarin and English language, CET4 or above;
- Good skilled in communication, coordination and problem-solving