You will be joining our Customer Implementation Team to add your project leadership expertise + skills to the delivery of Operational Excellence.


Your Role


You will support customer care locations (CCL) + operational care center (OCC) colleagues by working with internal + external stakeholders to capture, validate, document + train based on our customer commitments.
You will do this by building strong relationships + communication with internal + external stakeholders while focusing on the following key accountability and responsibilities:


Your Responsibilities


61To perform risk assessments on customer requirements (SOW, SOP, etc.) pre,manage risks rigorously from feasibility stage to stable, operation to ensure sustainable profitability and preventing of “cure” situation+ post submission of selling rates, highlighting any financial or operational risks
61To take on new projects + build structures required to successfully deliver expected output while utilizing prescribed customer implementation project management tools, deployed one format + one methodology applies to controlled and non-controlled Customer (GA/NA/BU), standardize on-boarding process
61To lead + enable timely completion of project deliverables as well as providing weekly progress reports, Remove road blocks and impediment to meet timelines and customer requirements
61To develop SOP, working instructions + training material (internal + external), obtaining signoff from end -users.
61To conduct regular Anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
61To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
61To ensure CCL + OCC colleagues have access to + are trained on shipment handling procedures for all customers.
61To ensure that all supporting systems (SeaLOG, OMS, ACON, etc.) have optimal + complete setups prior to first shipment.
61Manage the hypercareperiod after go-live to ensure KPI/SLA is being met and initial SOW/SOP compliance across all origin and destination offices.
61Set expectations and get agreement with internal and external stakeholders


Your Skills and Experiences


Your strong project management skills + knowledge ofsea solutions, along with your communication skills + relationships will be the key to your success.
You will be successful in this role because of your knowledge across our operations, products + services; because you possess the key attributes we are looking for.


Good Reasons to Join


As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application