JOB TITLE
CRM & Retail Excellence Manager, Greater China and Singapore

JOB SUMMARY
You will be responsible for a broad range of retail excellence and CRM related tasks, leveraging the insight generated from retail and client data to drive business.

KEY RESPONSIBILITIES
CRM

· Collaborate with key stakeholders from WW/local to develop and execute the CRM strategy to drive customer engagement and loyalty.
· Monitor daily/weekly/monthly CRM tasks to each boutique to ensure a healthy retail client engagement practice in boutiques.
· Create festival gift, in-store animation and systematically manage the GWP to support retail business from time to time.
· Launch professional WeCom program and leading the guild line/operation manual for retail channel.
· Leading the cooperation with landlord & 3rd-parties to expand brand new client’s development opportunities in the market.


Retail Excellence

· Define, establish and execute retail data collecting structure within the Moynat retail organization in Greater China and Singapore, to enable the up-to-date retail data collection and consolidation timely.
· Conduct comprehensive business analysis based on up-to-date retail data to identify trends, opportunities, and challenges in the retail market.
· Monitor key performance indicators (KPIs) and incentive/commission achievement to track the effectiveness of retail initiatives and make action plans for improvement.
· Act as an internal data and strategy expert to develop solid understanding to Moynat retail business in Greater China and Singapore through business data analysis, offering insightful advice to support sound strategic decision making and planning.


QUALIFICATIONS
·Bachelor’s degree or above.
·At least 8 years working experiences in CRM. Experience in retail excellence is a plus.
·Detailed oriented, data savvy with strong data analysis skills and solid business acumen.
·A team player with good inter-personal skills. Accountable, passionate and self-motivated
·Excellent command in written and spoken English, French would be a plus.