83 Fully responsible for the daily operation of KEC (Kohler Experience Center), including people management, instore merchandising, sales management, development /implementation for marketing activities, coordinate with internal and external stakeholders to ensure creating unique/ unforgettable customer experience.
83 Lead the team to achieve sales targets and provide exceptional service to customers, maintain high standards of product display and overall show room premium image.
83 Analyze the sales situation in a timely and effective manner and communicate with the distributor, sales and the Shanghai head office to feedback the demand for products, and marketing activities to achieve annual sales.
83 People Management and Communication:
- Monitor performance of team, conduct annual reviews and development plan
- Arrange staff scheduling and work assignment.
- Effectively communicate company policies and ensure compliance.
- Develop and ensure the implementation of training for all store staff, supervise and motivate staff to provide quality services and establish good customer relationships.
83 Have a clear understanding of Kohler brand proposition and work with show room design and product team to ensure consistent with brand identity and in line with display guidelines and meets the sales needs.
83 Conduct KEC tour for architect and designers, project developers, to promote Kohler Lux brands and strategic product categories.
83 Oversee Inventory management and coordination of goods delivery.
83 Manage store assets and address any post-sale issues or customer complaints
83 Continuously improve KEC performance and work with creative team to maximize visual impact.
RELATIONSHIPS & CONTACTS
83 Reports to DIR-TRADE MKTG & MARCOM, K&B CHINA
External Business Relationships
83 Frequent contact with distributors, customers and partners
83 Moderate contact with landlord, property management and suppliers
EDUCATION & EXPERIENCE REQUIREMENTS
83 Minimum of a Bachelor’s Degree
83 Minimum of 5 years retail store management experience
83 Marketing sense and interest
83 2-3 years of luxury retail management experience, ideally in high-end home furnishing/ building materials, or fashion background is preferred
83 Strong communication, organizational abilities, and a knack for sales are essential.
83 Customer oriented and result driven
83 Be mature, reliable, and a team player.
83 Adaptability and a commitment to excellence are key.