关于 TUMI 途明
TUMI 途明自 1975 年以来，不断致力于打造世界级商务及旅游必备品，完善、简化与美化生活的方方面面。卓越的质量和高性能产品使 TUMI 成为全球领先的生活方式配件品牌。差旅人士一直对我们的品牌信赖有加。

我们推本溯源，不断提升，并为之执着。从航空领域到汽车领域，再到运动领域——我们持续不断汲取提升来自世界各地创新行业的灵感，并打造出最适合顾客的产品。我们拥有超过 125 项专利，热衷于前瞻性思考使我们始终走在潮流前端。

TUMI 途明销售遍及全球逾 75 个国家，拥有超过 2,000 个销售点。访问TUMI官网，获取更多TUMI 途明相关信息。

职位描述：
A. 对待销售 - 实现销售和利润
1. 完成店铺销售任务以及个人销售任务
2. 分配销售，协助跟进，管理及沟通店铺经营结果
3. 分析现有销售报告及数据，充分了解产品知识，关注时尚以及市场趋势
4. 确保所有销售相关政策及流程的正常运营

B. 对待顾客 - 创造优质的客户体验
1. 确保每位客户都有优质的购物体验
2. 快速有效的解决所有客户问题及客诉
3. 利用客户信息，与客户建立并保持沟通及联系

C. 对待伙伴 - 传达一种清晰的方向感，激励团队
1. 协调销售团队工作，不断激励团队并确保团队能力
2. 支持、实施并跟进所有的培训项目
3. 主动发现团队成员的潜能，支持团队成员的发展
4. 确保团队时刻保持仪容仪表的整洁及专业

D. 对待运营 – 高标准，不断寻找改进的机会
1. 确保店铺陈列符合标准，保证货品安全及店铺环境整洁
2. 确保货品流转及时，严格把控存货动态及准确性
3. 支持公司所有的改进政策，并把执行情况及时反馈给公司
4. 接受反馈和指导，寻找通过持续改进实现ROI增长

经验要求
至少3年直销店管理经验
有奢侈品/箱包销售经验者优先。
擅长团队管理和团队激励。
善于沟通，能与商场保持良好的关系。
善于分析数据，逻辑清晰。
有CRM经验，务实，目标导向。

Sales – Sales growth and profits
Set monthly/yearly sales target and relevant plan to better improve customers’ values and profits.
Clarify the operation requirements according to the strategies.
Predict marketing trend by analyzing reports and data and learning the economies home and aboard.
Ensure all strategies and procedures related to sales operate successfully.

Customers – Create delicate experiences.
Ensure unique experience of every customer. Be enthusiastic about providing services and improving the experience.
Deal with all problems and complaints immediately and efficiently and make improvement.
Stay connected with customers and discover their needs actively. Maintain solid relationship with them.

Partners – Direction and engagement
Create clear targets and lead members to make them come true.
Discover and develop potential member.
Engage members to realize higher target, empower members and manage performance problem professionally.
Ensure decent looking and expertise at any time.

Operation – Quality and improvement
Ensure regulated display, safety of products and neat store environment.
Ensure the circulation of products. Pay full attention to the existing stock and its accuracy.
Sustain every improvement policy and give timely feedback to company.
Stay connected with malls and each department of company. Seek for the improvement chances constantly.
Be open to any feedback and suggestion. Try to increase the profits by improving constantly.

Experience Requirements
At least 3 years' experience of outlet store management
Candidates with luxuries/cases/bags sales experience are preferred.
Good at team management and team motivation.
Good at communication, can maintain good relationship with the shopping mall.
Good at analysing data and have clear logic ability.
Experience in CRM, be practical and goal oriented.