Responsibilities:
● Provide customer order receipt and handling in Greater China from receiving customer's order to shipment follow-up and complaint handling.
● Enter customer order into the SAP system within the required timeline and high accuracy based on standards and processes to ensure smooth OTC flow.
● Provide product availability and shipment schedule to customers within established guidelines.
● Track order fulfillment, monitor cross-country and/or domestic deliveries, through close work with overseas or local Logistics team, Forwarders and warehouses.
● Assist in completing various compliance documents, such as new customer screen, customer end use statement, distributors/resellers. Support the orders data to the compliance team to obtain export / import license if assigned.
● Receive customer complaints, report to Complaints Coordinator, coordinate the investigation with relevant parties and provide root cause, corrective and preventive actions to customers.
● Support business growth and conduct special customer requirements if any.
● Other jobs are assigned according to Customer Service Team objectives.
● Participate in other Supply Chain activities if assigned.

Requirements:
● Bachelor degree in relevant area (International Trade, Supply Chain, Logistics, Business Administration, etc)
● At least 3 years of relevant working experience in Customer Service, International Trade, Logistics or Supply Chain. SAP experience is highly preferred.
● Familiar with import and export operations. Knowledge on WGQ Free Trade Zone operation is a plus.
● Good oral and written communication skills in English.
● Good interpersonal skills and teamwork spirit.
● Strong analytical and problem-solving skills, quick in learning, and able to work under pressure.
● Knowledge of Microsoft Office software.
● A background in commercial aviation would be a plus.