We are seeking an experienced Infra. Technology Specialist with 6 to 8 years of experience to join our dynamic team. The ideal candidate will have expertise in Cisco UCCX, Avaya AES, Avaya CMS, Switching, and Core Network. The candidate will play a crucial role in maintaining and optimizing our network infrastructure, ensuring seamless communication and operational efficiency.
61 Experience in Cisco IPT (CUCM, CUC, Gateways & SBCs, IM &P, Expressways, Emergency Responder, Contact Center – UCCX/UCCE)
61 Experience in AVAYA Communication Manager, Media Gateways, SBC, AAM, CMS, AES, Session Manager, System Manager
61 Provide expert level support to customers in technical incidents related to Cisco & Avaya
61 Experience on IPT & Contact Center troubleshooting, identification, navigation, and configuration.
61 Should possess the appropriate skills and qualifications to meet the technical demands of the Cisco / Avaya enterprise Voice infra service, clients / endpoints and feature-set.
61 Knowledge in deployments and migrations, network protocols and recommending roadmap for the Customer.
61 Handling of business service Outages / Major Incidents.
61 Effectively communicate technical problems, requirements, and results to customers and management.
61 Experience on video conferencing systems
61 Experience in conducting a network assessment, Review / Create RCAs, and troubleshooting.
61 Document and share technical best practices and insights with the internal teams.
61 Execute, manage and lead Service improvement & Transformation through the Onboarding technical process.
61 Engage with the customers as a technical consultant to prepare customer's environment moving to the cloud, if needed.
61 The individual should have knowledge on architected designs and engineering processes that meet the business requirements and should be able to leverage industry best practices/ standards.
61 Experience with technology platforms for Recording Solutions like Verint/Nice
61 Help in Creating/reviewing the documentation-HLD/LLD, Architecture Design, is needed.
61 Reviewing incidents within the set (SLA/SLO) and our KPIs, employing efficient analysis, troubleshooting, and restoration of voice services across multivendor platforms and the core voice network.
61 Conduct in-depth troubleshooting by examining CDRs, traces, and all relevant logs.
61 Collaborate and review the performance with and challenge, carriers and vendors to address issues effectively.
61 Log and track all action plans set during incident handling, demonstrate effective communication skills on all levels, fostering collaboration with customers and internal teams.
61 Initiate escalation procedures to higher technical levels / Partners / OEMs when needed, providing them with all fault details.
61 Keep management informed of major incidents and high-impact situations.
61 Ensure continuous development and maintain up-to-date knowledge of different technologies.
61 Efficiently deliver on any tasks or projects assigned by the group manager/ Delivery Manager