ABOUT GES: Founded in 1976, GES has become an expert in worldwide freight and logistics services. Over the years, we have grown steadily, thanks to the dedication and hard work of our talented employees.
Our journey started in Jeddah, Saudi Arabia in 1976, where we opened our first office as Overseas Development. Later, we went on to expand through the region, opening offices in Beirut, Dubai, and Kuwait City. Across the Atlantic, another journey took place in 1990, when Globe Express Services was born in Charlotte, North Carolina. From there, we expanded across Asia, Europe, and the Americas before merging our two wings in 2010, aiming to strengthen our global transport position. Today, our global network spans more than 100 countries, with direct presence in 40 cities.
ABOUT This Position:
Title: Branch Manager, Shanghai
Job Purpose: - Drive sales through business development and customer satisfaction while motivate the teams via strong leadership and diversified approaches.
Scope 1: Business & Financial Performance - Implement business strategies to achieve the cascading targets aligned with upper management. - Develop sales plans to expand the unit’s customer base and acquire bigger market share. - Build and maintain strong relationships with customers, carriers, vendors and other stakeholders to gain bargaining power. - Innovate new business lines in coordination with HQ ensuring diversity in portfolio and business activities. - Facilitate to pricing team in getting competitive prices by leveraging relationships with carriers and agents. - Responsible for financial targets achievement, plan, track and monitor both business and financial performance in regular basis.
Scope 2: Branch Operations Management - Oversee the day-to-day operations including sales, customer service, and freight management, etc. - Ensure compliance and code of conduct with relevant internal/external regulations. - Maintain and optimize SOPs per client in coordination with quality assurance & other internal departments. - Follow closely on operations and customer service standards from lead generation to post-sale follows.
Scope 3: People Development - Implement people engagement projects to elevate employee morale, encourage open discussion, empower innovation and create the psychological safety workplace. - Train, coach and metor team members by diversified approaches and methodologies, facilitate to build the continuous learning organization. - Work closely with China HR on employee life-cycle management to improve employee experience while reduce potential legal risk.
Qualifications: - Integrity, Integrity,Integrity. - Strong influence & leadership: Lead by example. - Demonstrate strong sense of responsibilities, eager to success & achievements. - Demonstrable strategic thinking abilities, Solid analytical and critical thinking, target & result driven, good negotiation and communication skills. - Over 15 years experience working in the freight forwarding industry with the last five years at least within the sales function. - Excellent command of English is a must, any other language is a plus. - BA in Business, preferably with focus on sales and marketing, MBA is a plus. - Excellent knowledge of MS. Office
