Functional Responsibility
1. Ensure that all customer orders are fulfilled daily and respond shipment enquiries to customers on a timely manner;
满足客户需求，日常及时处理客户咨询；
2. Work closely with CS and other teams within the project to meet customers’ requirements and solve daily operational issues;
协助CS和组员，处理客户相关方面的问题；
3. Track and trace shipments where necessary, i.e. critical orders, delayed orders etc. and communicate progress internally and to customers;
必要时追踪货物，保持内部和客户的及时沟通；
4. Liaise with oversea office on settling rate disputes according to customers’ tariff with the company guideline and rule;
根据公司政策指引，就客户需要与国外代理保持有效沟通；
5. Backup to the team and be responsible for all kinds of customer related emergencies and promptly report to the leader;
负责处理客户事项的各种突发事件并及时向上级汇报；
6. Back up for team members when necessary;
必要时做同事的后备；
7. Other tasks assigned by direct supervisor or department manager.
经理安排的其他任务。
Personal Capabilities & Education
1. College degree or above, logistics/foreign trade or related major preferred;
专科及以上学历,物流/外贸或相关专业毕业优先考虑；
2. At least 5 years’ experience in freight forwarder air freight customer service, more than 3 years supervisor experience is preferred;
有5年以上货代空运客服经验，有3年以上主管经验优先考虑；
3. Be carefully, serious, good communication, good teamwork spirt, open and clear character, can under the strong working pressure;
认真细心,善于沟通，有良好的团队协作精神；性格开朗，能承受一定的工作压力；
4. Familiar with office software, good listening and speaking ability, good communication with overseas agent independently;
熟悉office办公软件；有良好的英语听说写能力，能独立与海外代理及客户沟通；
5. Sense of responsibility, ability to multi-task, manage time and work before deadline.
责任感强, 能同时处理多项工作任务，良好的管理工作时间并按时完成工作。