Your Roles & Responsibilies - Customer Claims (field + 0km), feedback and correspondence on Tec Warranty platform - Customer claim registration in SAP - 8D test report evaluation - Coordinate with different functions for quality related topics including Sale, Product Management Controlling, Purchasing team - Inspection coordination with warehouse QA for returned goods - Manage Customer Complaints and Problem Solving process - Perform Root Cause Analysis in case of non-conformities (Product, Process, KPIs, Audits) - Provide Product Test Report to customer - Define and Implement Corrective Actions (Product, Process, KPIs, Audits) - Monitor supplier quality performance with PLM & MPBQ teams on a regular basis - Provide supplier claim overview to PLM & Purchasing teams - Reporting of necessary KPIs Your Skills & Strengths - Bachelor degree in Engineering, Technical Management, or equal - Strong knowledge in Quality Management Methods (IATF16949, 8D, RCA, etc.) - Experience within Automotive Industry (Independent Aftermarket preferred) - Experience in Project Management - Knowledge about Thermal Management products and production processes a plus - Good understanding of IT Tools (ERP, CAD, Excel, Powerpoint, Databases)