about the job. Resolve escalated customer concerns and complaints by creating positive experiences; Utilize strong communication skills to connect with customers, organizations, or authorities and negotiate when necessary Consistently follow-up with customers until their concerns are fully resolved; Deep dive cases involving product or service defect and identify potential brand risk
skills and experience required. Full-Time Bachelor's Degree or higher; Highly proficient in both verbal and written English. Native speakers preferred; Excellent communication and interpersonal problem resolution skills; Demonstrate a high level of ownership and have a passion for helping and supporting others; Flexible and forward-thinking attitude, with a diligent and results-orientated approach to work; Able to work under tight deadlines and pressure, both independently and with others;
