Job Responsibilities: 1. Responsible for building customer team service system, managing team and coordinating customer service work. 2. Responsible for planning, formulating and implementing the rules, regulations and objectives of Customer Service team, and supervising the implementation. 3. Responsible for data summary and statistics of customer service work, receive related work records and preside over internal meetings. 4. Responsible for organizing and arranging personnel training. 5. Responsible for tracking customer feedback and customer satisfaction survey. 6. Responsible for staff recruitment, training, performance appraisal and skill assessment within the department. 7. Continuously optimize CRM service and enhance brand reputation.
Job Requirements: 1. Good English and communication skill. 2. Good coordination skills, strong sense of responsibility and service awareness, with a high management EQ. 3. Strong ability to work under pressure and good professional ethics, independent work ability. 4. Quick thinking, dealing with emergency. 5. Good skill on Office (Word, Excel, PPT, SAP). 6. Diploma degree and above. 7. Above 6 years of working experience in customer service, candidate with Pharmaceutical background is preferred.
