Job Description:
Installation/upgrade/technical support of 5DA product
Project management for beta and product adoption at customer site
Support HQ and local Business Unit to achieve their business goals
Responsibilities
Provide highly visible customer support through the performance of on-site installation/upgrades, as well as overseeing any necessary diagnoses, troubleshooting, service, and integration of customer in-house software or MES.
Instruct customers in the operation and maintenance of the system.
Serve as company liaison with customer on administrative and technical matters for assigned projects.
Interpret customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, product marketing, or engineering to improve the qualities and features.
Maintain a dedication to high quality and high customer satisfaction. Requires good communication skills with internal/external customers, computer operation & diagnostics understanding. Need to have process orientation and have a broad software system understanding.
Position requires domestic and international travel to support customers worldwide
Qualifications
Major in Computer Science/Management Information System or related
Oracle administration and PL/SQL
Linux administration
Programing ability in one or more of the following languages C#/C/C++/Perl/Python
Experience installing and maintaining an enterprise application
Good software documentation skills are required.
Good problem solving skills are required.
Domain knowledge of semiconductor manufacturing
Experience with K-T Analyzer or 5D Analyzer
Experience with Klarity Defect or Klarity ACE is a plus
Programing experience and Unix/Linux shell scripting
Understanding of UNIX/Linux
Understanding of relational databases
Understanding of software development and architecture is desirable
30% ~ 50%Domestic or International travel required