Job Summary
61 Awareness and understanding of the Group’s business strategy.
61 Support Line Manager to deliver business strategy and outcomes on standard metrics/scorecard but no compromising risk control and governance.
61 Support WS business in overseeing system/digital initiatives and system/platform change management across all products regularly and consistently to ensure flawless execution and compliance.
61 Able to represent WS COO function in engaging key stakeholders including 2nd and 3rd lines and within the broader CPBB business to ensure alignment across governance/control standard in term of project delivery and product related incident management (system or non-system)
61 Provide cross team support to develop and sustain a product sales compliance culture by contributing and sharing ideas, views and taking necessary action if needs.
61 Improve and simplify WS product policies and process for efficiency and effectiveness at the best efforts to achieve better client experience without compromising risk governance.
61 Account for identifying new, thematic and developing risk associated to WS products and shall take immediate action to mitigate the identified issues/risks by working with related parties and track the issue resolution until closure, able to leverage good practice across the markets in GCAN and Group to simply the process and ensure flawless execution and compliance.
61 Provide ad hoc and refreshment trainings to front-liner and build lesson learnt cases to uplift the risk awareness for front-liner in executing laid down procedure, group standard/policies/procedures, local regulatory requirements.
61 Drive execution compliance, effectiveness of control design in line with internal and external requirement as well as effectiveness in risk management associated to the product life cycles.
61 Design, maintain and implement the end-to-end product related policies and processes to ensure the process, polices, and standards in line with internal and external requirements. Ensure all product sales platforms, sales/non sales scripts designed, sales licensing, documentation and system support are complied with internal and external requirements.
61 Identify, assess and mitigate control gaps, design defects in processes, execution issues by closely working with 2nd line, risk partners, WS BRM and WS risk governance team in WS COO team to ensure all gaps/issues etc are solved in a timely and aligned manner.
61 Report and monitor sales and service processes to ensure the consistency control design in both online and off-line channel, and fine tune and redefine service level agreement to be performed by third party/service providers if available in line with Group standard and local regulations.
Key Responsibilities
61 Do project UAT/UVT related WS Operations to ensure project delivery.
61 Continuously learn from Wealth Management Products and master WS Knowledge about Group & Country infrastructure and systems.
61 Identify key issues from day-to-day routine work management, be responsible for risk issue/incident follow through and report as per CPBB escalation matrix; review and solve risk items reported;
61 Perform regular review and comply with Bank compliance requirement; ensure full compliance with regulations.
61 By work with related risk partner, members in WS COO team, WS product team to be responsible for ensuring execution of the *** line self-assessment model, report on and analyze the root cause of any risk matters associated to WSO. Track and follow through management actions to mitigate identified risks/incidents/errors etc.
61 Responsible to monitor, proposing remediation initiatives & actions to minimize financial losses and upkeep management controls awareness and in conjunction with GCNA/Group WS COO teams, ensure appropriate focus on risks/issues and resolutions, as well as to execute role and responsibilities as outlined.
61 Support WS COO and Country Business to ensure Satisfactory Audit Outcomes, ensure no controllable findings in responsible areas
61 Supervise outsourcing activities if requires and ensure good risk control. Through participating service review meeting, support team leader to ensure a good performance management result according service agreement established and highlight key concern/issue during the discussion and explore opportunities for improvement.
61 Assist all inspections including but not limited to internal audit review, external regulatory/external audit review etc. Provide full support during audit period and make sure the good quality of data/material provided.
61 Strong risk awareness and understanding of all internal & external requirement and able to timely & accurately roll out all requirement outlined, prioritize regulatory requests for providing or reply etc.
61 Ensure JO targets and operations service standards are achieved.
Skills and Experience
61 Display exemplary conduct and live by the Group’s Values and Code of Conduct.
61 Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
61 Support LM lead WSO to achieve the outcomes set out in the Bank’s Conduct Principles: [including but not limited to Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
61 Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Accountable for Consumer Rights Protection Requirements
61 Fully understand the importance of consumer rights protection, prevent damage to consumer’s best interest, implement regulatory requirements related to consumer rights protection, ensure to complete relevant trainings and to always embed consumer rights protection mindset when performing daily work.
61 China Mutual Fund certification基金从业资格证书is mandatory