About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran01d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role
CRM executive will play a crucial role in helping the team to foster and maintain positive relationships with customers, through utilising CRM system effectively, gathering valuable data and insights into customer behaviour, and ensuring consistent communication and experience across all channels.

As a CRM Executive you will be responsible for
- Responsible for the preparation of CRM Weekly & Monthly reporting and learnings, with clear action plans.
- Partner with cross-functions to design and implement the CRM campaigns across different channels through business insight and analysis.
- Coordinating the execution of omni-channel Marketing & Sales campaigns including key moments (38/618/D11), gifting season and other brand big days.
- Daily communication with agency ensuring operation excellence and ad-hoc analysis such as best case competitor study’s.
- Supporting the CRM Manager on any other ad-hoc analysis or tasks as and when required.

Who you will work with
- Reporting into CRM Manager

About you
- Bachelor’s Degree or above.
- Related experience in beauty& luxury & FMCG industry, specialized in CRM/digital Marketing/Social or eCRM experience is preferred.
- Strong data analysis capability and good communication skill.
- Strong ownership and organize multiple projects with great attention to details.
- Fluent in oral and written English. Oversea education background or working in an international company is a plus.

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?
- Generous staff discount
- Regular Charlotte Tilbury gifts (by quarterly)
- Amazing Magic Discount in retail stores
- Birthday day-off
- 16 days annual leave plus public holidays
- Supplementary medical insurance
- Flexible working hours and diversity culture & environment

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.