Job purpose:
To manage/lead new customer/system implementation, being a welcoming party and bridging the sales and operational activities, to ensure smooth onboarding of new or additional business into KN organization and uplift customer experience.

Your Responsibilities:
Project Management
-Utilize project management methodology/tools to achieve the project delivery.
-Prepare for regular project status updates to internal/external key stakeholders and make proper escalation to remove roadblocks.
- Pro-actively manage the project scope and report out scope creep or change requests timely.
-Be alert to cost management throughout the implementation cycle.
-Carry out risk management throughout the implementation cycle and locate necessary risk mitigation solutions.
- Conduct handover procedure during project closure.
-Create lesson-learn post project closure and promote internal sharing.

Customer Experience Engagement
-Establish and maintain strong customer relationship.
-Pair up with customer project team to deliver a seamless onboarding.
-Conduct regular customer meetings to deep dive into customer requirement/needs.
-Connect customer to various functions/departments within KN.

Must have:
5 years or above experience in sea freight, Solid experience in Project Management skills, Communication Skillss, Stakeholder Management , Freight Forwarding Knowledege. Fluent in Enlish & Mandarin.

Key Attributes:
Open-minded, able to work under pressure, problem solving, result-oriented