Responsibilities:
- Collaborate with the Content COE and stakeholders to address pain points in end-to-end content management, from planning and creation to review, tagging, and distribution
- Identify, evaluate, and implement new global and local content capabilities
- Lead content lifecycle management efficiency and effectiveness dashboard development with commercial operations & analytics team to track content lifecycle performance, identify bottlenecks, and drive actionable insights
- Continue to enhance and iterate content taxonomy and auto-tagging capability to improve content accuracy, searchability and efficiency
- Develop and deliver training programs to onboard stakeholders onto new content capabilities; gather feedback to improve adoption and usability
- Monitor the performance of implemented content capabilities, establish KPIs, and provide actionable insights for continuous improvement
- Act as the subject matter expert and primary point of contact for global content capabilities-related inquiries
- Take on ad-hoc content-related projects and assignments to support evolving business needs.

Requirements:
- Bachelor’s degree or above in a relevant field.
- Experience with content management tools and platforms (familiarity with Veeva PromoMats or similar tools is preferred).
- Strong English verbal and written communication skills
- Proven ability to collaborate effectively within cross-functional teams and with diverse stakeholders
- Experience in the pharmaceutical or healthcare industry is preferred but not mandatory
- Capability to lead initiatives, influence stakeholders, and drive adoption of new tools and processes
- Familiarity with metadata standards, taxonomy design to enhance content management efficiency
- Data-driven mindset with the ability to make decisions using analytics