Maintains relationships with key internal and external clients. Initial communication point, and owns all client communication, gather complex client requirements, and triage incoming opportunities/projects. Develops new services.
Essential Functions
· Develops and maintains excellent relationships with key internal/external clients, and production colleagues worldwide.
· Gathers and analyzes new client requirements.
· Collaborates with various members of the production to assess the scope of work and produce cost estimates when needed.
· Triages client requests and performs handovers to project teams.
· Advises clients regarding best practices for translations and setting translation budget guidelines.
· Helps clients and project teams troubleshoot issues that may arise during the project process.
· Identifies improvements to existing workflows and processes.
· Works with manager to help generate ideas for improvement on a team level.
· May attend client meetings to support the generation of future project deliverables.
· Performs other special projects or duties when required.
Education and Experience:
Bachelor's degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).
Knowledge, Skills and Abilities:
· 5 years proven client facing account management, preferred in life sciences
· Life Sciences sales experience preferred
· Excellent understanding of clinical translation production processes and best practices
· Superior client relationship building skills in a global environment
· Superior written and verbal communication skills required
· Superior problem-solving skills
· Proven skills of multitasking in a fast-paced environment
· Works well with people from a variety of different backgrounds and cultures
