PURPOSE / OBJECTIVE：
The ‘Central System Support Engineer’ is responsible for the configuration and user account administration of core global hospitality systems as well as the monitoring and incident management.

RESPONSIBILITIES
1.Administer (create/edit/delete) user accounts and troubleshoot system access issues for various global hospitality applications and systems such as: ‘Property Management System’ (PMS) and others.
2.Process Cloud OPMS configuration change requests.
3.Perform efficient monitoring & troubleshooting of interface messages exchanged between Cloud OPMS and other systems.
4.Carry out Cloud OPMS configuration for new properties.
5.Provide Tier 2 support to remote users to troubleshoot Cloud PMS application issues, reported via phone, email or ticket.
6.Work in line with existing processes, standards, and service levels.
7.Maintain relevant technical knowledge of supported applications and systems.

CRITICAL SKILLS AND EXPERIENCE
1.Minimum 2 years of experience supporting and/or administering hospitality systems such as: Opera PMS, Infrasys POS, etc
2.Basic knowledge in XML (Extensive Markup Language) messages
3.Strong problem-solving skills
4.Attention to details, efficient in follow-throughs
5.Fluency in written and oral English, proficiency in Mandarin

PREFERRED SKILLS AND EXPERIENCE：
1.ITIL Certification
2.Experience working in a global or regional environment supporting remote users
3.Proficient with Microsoft 365 tools: Outlook, Teams, OneDrive, Word, Excel and PowerPoint.

PERSONAL ATTRIBUTES：
1.Team player with high sense of responsibility and self-motivated
2.Good communication and interpersonal skills, able to work independently
3.Willing to learn and able to adapt to changes